Terms and Conditions


The company, we, our, us means Kingston Cars.


When you book a job with us you agree with our terms and conditions for using our service and our tariff.


All quotes where given are approximate. We operate a fixed rate for journeys and all quotes are according to mileage, time, out of pocket expenditure, type of car and service required.


most of journeys are quoted via the shortest route. Any change of circumstances like extra drop or pick up or change of route requested by customer will incur different charge.

Waiting Time:

Where a driver has to wait beyond the required time booked, customer is liable for waiting time whether accidental or out of customer control.

Airport Pick ups:

We do pick up from outside and inside terminals.

For outside pick up there is no charge for flight delays as we monitor planes landing time. Driver will call to arrange meeting the customer and by the time customer is out driver will be waiting outside.

For inside pickup driver will have a sign board with customer name on it. Extra 5 and car park charge will be added on original price which give 30 minutes waiting for free.


Bookings must be made through the office and not with driver. It is illegal for a driver to pick up without job being pre booked by email or phoning the office.

For a booking to be completed full postal address including post code telephone number preferably mobile full name and destination address and pick up time is required.


For online bookings cancellation should be made 4 hours prior to the time of booking.

There is normally no charge for cancel a booking if driver is not dispatched at the time of cancellation.

If cancellation made after dispatching driver customer will be liable for cancellation fee and cost of driver mileage and any other expenditure occurred for the journey.


The Company is not responsible for any damage caused during loading or uploading passenger belongings. In the case of any damage sustained to the company's property or vehicles by customer however, customer will be liable for all costs. These include damage repair, vehicle cleaning, and company's loss of earning.

Lost Property:

The Company shall not be liable for any property left in a vehicle provided to a customer.

Any item found will be held in the company's office and every effort will be made to return the item to the customer.

Any property returned to customer will be chargeable except collected from company's office.


The Client undertakes to pay the invoices within the time specified on the invoice.

Right of Refusal:

The Company reserves the right to refuse to carry any passenger or object that the company deems to be likely to cause the driver or his vehicle any damage.

Data Protection:

All of our clients are assured that their details are kept confidential and only authorized persons are allowed to get access to their details for booking or invoicing purposes.